Satisfaction Guarantee
At Elev8, we value customer satisfaction and stand behind our nicotine patch products. If you are not completely satisfied with your purchase, we are here to help with your return.
Return Period
Customers have 7 days from the delivery date to initiate a return. Products must be unopened, unused, and in their original condition to qualify for a return. Due to health and safety regulations, we cannot accept returns of used or opened items.
Refund Process
Upon receiving and inspecting the returned items, we will notify you via email of the approval or denial of your refund. Approved refunds will be issued to your original payment method. Please allow up to one week for the refund to be processed.
Return Shipping Costs
Customers are responsible for the shipping costs associated with returning an item. Shipping costs are non-refundable. We strongly recommend using a traceable shipping method to ensure your item arrives safely.
Example: If you purchase a 10-pack of nicotine pouch tins and wish to return 5 unused tins, you will be refunded the value of 5 patches, minus any initial shipping costs.
Customs Returns
Please be aware that tryelev8.se are not responsible for any customs seizures or for any duties and taxes incurred. When you make a purchase from our website, you assume responsibility for ensuring that the products are legal for shipment to your province, state, and country.
Additionally, please note that orders which are seized by customs are excluded from refunds. We encourage you to verify the legality of your purchases in your location to avoid any complications.
Exceptions to Returns
Currently, we do not offer exceptions to our return policy.
Exchange Policy
We cannot accept exchanges once products have been shipped. All order modifications must be made prior to dispatch.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please reach out to our customer service at info@tryelev8.se. We may require images of the damage, the batch number, and your order information to process your request. Used items cannot be returned, even if damaged.
Return/Refund Requests
To begin a return, contact our customer support team at info@tryelev8.se. After receiving confirmation, you may ship the item(s) back to us at the following address: 224 Dodge Ave, Sackets HBR, NY
Customer Service
For questions regarding returns, refunds, or any other policies, please contact us at info@tryelev8.se. Our team is here to assist you.